Rental Conditions

1.Preliminary and definitive reservation

Any reservation not accompanied by a confirmatory deposit is a “preliminary reservation”. Either party can cancel a preliminary reservation at any time without penalty or right to compensation.

Aparthotel Boquete holds a provisionally reserved apartment for at least 24 hours, but not beyond the payment deadlines in article 2. The preliminary reservation becomes definitive with the payment of the confirmatory deposit (article 2).

For direct reservations, the price calculated by our booking page is the only valid price, unless agreed otherwise in writing. Prices on booking platforms may differ and apply to bookings made through them.

2.Confirmatory deposit (advance payment)

To confirm a reservation, a non-refundable confirmatory deposit of 50% of the total amount is required. The confirmatory deposit is part of the rent, not a security deposit: it guarantees your apartment, because we turn other guests away for your dates, and it is not refunded if you cancel (see article 6). For stays of more than 2 months, it is limited to one month’s rent.

Payment deadlines:

• Bookings through a booking platform: within 24 hours of booking. As soon as we receive the booking, we send you instructions on how to pay.
• Direct bookings more than 30 days before arrival: within 48 hours of booking.
• Direct bookings 7 to 30 days before arrival: within 24 hours of booking.
• Direct bookings less than 7 days before arrival: within 12 hours of booking.

Conclusion of the contract. These rental conditions are the rental contract between the client and Aparthotel Boquete (Tuscany Real Estates S.A.). By paying the confirmatory deposit, the client confirms having read these conditions and accepts them, binding on both parties, in the version published on this page on the day of payment (see “last updated” at the top); later changes do not apply to that reservation. The contract is concluded when Aparthotel Boquete receives the payment; we confirm the receipt by email. No signed document is required. For bookings through a booking platform, these conditions apply in addition to the platform’s conditions.

Please save or print this page when you pay (button “Print / save as PDF” at the top). We keep every version of these conditions and send it to you on request.

For bookings made more than 125 days before arrival with a total over $1,000, we offer to split the confirmatory deposit – 1/3 within 48 hours of booking and 2/3 at least 3 months before arrival.

With a split confirmatory deposit, each partial payment counts as acceptance in the sense of the paragraph “Conclusion of the contract” above. The payment of the first third binds both parties until the second part is due (3 months before arrival, plus the grace period below); the payment of the second part extends the contract to the entire stay and makes it definitive.

If the second part is not paid within 2 weeks of the due date and after 2 reminders (grace period), the contract ends and the reservation is canceled automatically; the first third is kept as compensation and not refunded (article 6).

3.How to pay the confirmatory deposit

Bank transfer between Panamanian banks, or cash payment at a Panamanian bank (no fees), to Tuscany Real Estates S.A.:

• BAC Credomatic, checking account 104313259
• Banco General, savings account 0448969516730

Transfers from foreign banks may incur significant bank fees.

If you book while in Boquete, you can visit us to pay personally in cash or with your credit card, free of fees.

Online card payments via a secure payment link are processed by our payment provider, who charges about 5% processing fees for average amounts. We always credit you the net amount we receive after payment fees, currency exchange and bank commissions. In case of payment by credit card, the client expressly waives the right to request a chargeback of the payment.

Please do not send us your credit card data: we cannot charge your card unless it is physically present.

4.Balance of the rent

The balance is paid on arrival in cash, by debit or credit card (no fees for cards presented in person), or by bank transfer from a Panamanian bank, provided the amount is in our account on the day of arrival. All payments are made in US dollars. We do not accept checks or other currencies.

If the stay extends over several months, Aparthotel Boquete can offer to divide the balance into suitable installments. You will then sign a formal contract and are legally obliged to pay the full rent, even if you do not use the apartment until the end of the reserved time.

5.Binding reservation

Once the contract is concluded (article 2), the reservation is binding: Aparthotel Boquete must provide a habitable apartment as described on this website for the client’s exclusive use during the reserved nights, and the client must rent it as agreed and pay for the entire reserved time.

As a business registered with the Panama Tourism Authority (ATP), we must provide an equivalent apartment at the same price if your apartment were ever unavailable.

6.Cancellation and force majeure

If the client gives up the apartment after paying the confirmatory deposit and before paying the full rent, we keep the confirmatory deposit as compensation. The client expressly recognizes this right and waives any refund, except in case of force majeure (below) or documented non-performance by Aparthotel Boquete. If the confirmatory deposit was split and you cancel more than 3 months before arrival or do not pay the second part in due time, the first third is kept as compensation.

Force majeure. If the stay becomes impossible on the booked dates because of an event that neither you nor we can control and that affects travel in general – for example a government ban on travel to or entry into Panama, closed borders or airports due to a pandemic or war, an official quarantine or lockdown order, or a natural disaster that makes Boquete inaccessible – we subtract $60 to cover bank and administrative costs and refund 50% of the remaining confirmatory deposit.

Personal circumstances are not force majeure, even when nobody can control them: illness or accident of you or a companion, flight cancellations or delays, visa or document problems, work or family reasons. For these risks we recommend travel insurance.

7.Changes of dates

Please inform us immediately if you want to change your travel dates or cancel your stay. If the change is communicated early enough, Aparthotel Boquete will evaluate it and may, but is not obliged to, accept it and adjust the price accordingly. Paid amounts are not refunded, but Aparthotel Boquete may credit them partially or fully to a new reservation within one calendar year of the original reservation date, if the originally booked period can be rented to others.

8.Unused time

After payment of the agreed rent, the client has the exclusive right to use the apartment for the entire reserved and paid time. The rent is not reduced if the client uses the apartment only partially – in particular, there is no refund for arriving after the agreed date, travelling elsewhere during the stay, or leaving before the agreed departure date.

9.Check-in and check-out

Check-in is between 2:00 p.m. and 10:00 p.m.; arrivals until 11:00 p.m. are possible on request. Check-out is until 10:00 a.m. on the day of departure.

10.Arrival and handover

Our staff normally welcome you, show you the apartment and collect the balance of the rent on the day of arrival. Please tell us your approximate arrival time so that someone can be present; as a small family business, we cannot guarantee staff presence at all times. In special cases we can give you a code for the electronic door lock, which is deleted after your arrival.

Please report any damage or malfunctioning item immediately, so that we can repair it in good time.

11.Extending your stay

If you extend your stay after arrival, the additional nights are charged at the same average nightly rate as your initial reservation. If you extend before arrival, the lower rate of the now longer stay applies to the whole stay. Extensions are subject to availability.

12.What the rent includes

The rent includes water, electricity, gas for cooking and hot water, internet with your own Wi-Fi router, use of the washing machine and dryer, parking with security cameras, the barbecue area, a smart TV (works via Wi-Fi only) with Netflix, a room safe, weekly cleaning with fresh bed linen and towels (or at the end of a shorter stay), and general and garden maintenance.

We offer a welcome package with ingredients for your first breakfasts (“DIY breakfast”) – such as fresh eggs, butter, jam, milk, ground coffee, tea, sugar, salt and pepper – and hygiene items such as soap, shampoo, toilet paper and detergent for the first wash, but we are not obliged to provide these items for continued use. Other services described on our website, such as our daily bread, are offered without guarantee of availability.

A temporary lack or reduced availability of water, electricity, gas or internet due to external causes beyond the control of Aparthotel Boquete does not entitle the client to compensation.

13.Pets

Small and medium-sized pets are welcome, up to 3 per apartment, provided we have agreed to them before booking, they do not cause damage to the property and do not disturb other guests. We do not accept large or potentially dangerous dog breeds.

Since almost all pets get on the beds and leave hair that is hard to remove, we charge a non-refundable fee of $20 per month or fraction of a month for the first pet and $10 for each additional pet as part of the rent, plus a refundable damage deposit of $60 for each pet. The fee and the deposit also apply to stays of less than one month. In any case, the guest’s responsibility is not limited to the amount of the deposit, and Aparthotel Boquete can require a higher damage deposit if greater damage occurs or can be expected.

14.Guests, smoking and length of stay

• Each apartment is for up to 2 people. Children count as a guest if they use the bed; babies in their own travel cot are free. We do not provide extra beds. The second guest pays $6 per night plus tax.
• Smoking is not allowed inside the apartments or on the terraces.
• The maximum stay is 180 nights, the legal limit for tourist stays. We do not offer residential leases.

15.Damage

Guests are responsible for damage to the facilities caused by them, their companions or their pets.